Cybel Betancourt joins the team with over 20 years of experience in customer engagement, team leadership, and organizational development across corporate, nonprofit, and educational sectors. Cybel holds a BBA in Marketing from the University of Puerto Rico, Río Piedras, and an MBA in Human Resources from Interamerican University of Puerto Rico, Bayamón. Known for combining empathy with operational rigor, she drives performance, strengthens communication, and implements scalable, people-centered solutions aligned with organizational goals.